Your satisfaction is our priority. If something isn't right, we're here to make it right — quickly, fairly, and without the hassle. Please intimate us about the return/ exchange on our whatsapp no. +91-8796960033 and we will initiate the process within 24 hrs.
Cancellations
You can cancel your item(s) within one hour after your order is confirmed. After 1 hour, cancellation will not be possible. In case of any emergency, please contact on whatsapp +91-8796960033/ Email us at soulsutraessence@gmail.com
Easy Returns
For Prepaid Orders - The amount is refunded into your initial payment mode (bank account, credit card, etc.) within 5-7 days. A small, fixed return shipping fee of ₹40 will be deducted from your refund to cover the cost of return shipping.
We will arrange a pick-up within 2-3 days of your request.
We will update you via email / whatsapp message once the refund is initiated.
NEED HELP? please whatsapp us at 8796960033 and our support team will help you out.
Items are eligible for return/ exchange ONLY if:
Returned within 5 days of delivery
Item is unused, unwashed & unworn
Original tags and packaging are intact
Item is not from the sale or clearance section
Proof of purchase (order ID / receipt) is provided
Defective, incorrect, or damaged items must be reported within 24 hours of delivery for an eligible return.
