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SHIPPING & RETURNS

Shipping Information

We make sure your order reaches you safely, on time, and in perfect condition. We ship across India with trusted delivery partners - because your comfort starts the moment you place your order.

 

  • We offer FREE shipping across India.

  • Orders are dispatched within 1–2 business days of placement.

  • Orders placed on weekends or public holidays are processed the next business day.

  • You will receive an order confirmation email/ SMS once your order is placed.

  • Delivery usually takes 2-5 working days depending on your location.

Return & Exchange Information

Your satisfaction is our priority. If something isn't right, we're here to make it right — quickly, fairly, and without the hassle.

Please intimate us about the return/ exchange on our whatsapp no. +91-8796960033 and we will initiate the process within 24 hrs.

 

Cancellations

You can cancel your item(s) within one hour after your order is confirmed. After 1 hour, cancellation will not be possible. In case of any emergency, please contact on whatsapp +91-8796960033/ Email us at soulsutraessence@gmail.com

 

Easy Returns

  • For Prepaid Orders - The full amount is refunded into your initial payment mode (bank account, credit card, etc.) within 5-7 days.

  • We will arrange a pick-up within 2-3 days of your request.

  • We will update you via email / whatsapp message once the refund is initiated.

  • NEED HELP? please whatsapp us at 8796960033 and our support team will help you out.

 

Items are eligible for return/ exchange ONLY if:

  • Returned within 7 days of delivery

  • Item is unused, unwashed & unworn

  • Original tags and packaging are intact

  • Item is not from the sale or clearance section

  • Proof of purchase (order ID / receipt) is provided

  • Defective, incorrect, or damaged items must be reported within 24 hours of delivery for an eligible return.

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